Sitecore Account Manager

The Sitecore Account Manager's primary responsibility is to manage and nurture long term partnerships with our clients by managing the addition of new features and functionality, facilitating the Sitecore upgrade process, and supporting site maintenance for a wide variety of our customer's needs. This involves acting as the primary liaison between all Americaneagle.com team members and our client. The Sitecore Account Manager takes our client requests from initial discussions through strategic planning and all the way through to implementation or resolution. This is accomplished through an effective partnership with colleagues across a wide range of skills and expertise. The Sitecore Account Manager also collaborates with other team members to develop an overall account strategy that serves and strengthens the client relationship.

Responsibilities:

  • Perform client facing management of support requests
  • Act as a liaison between our customers and our development team
  • Ensure the successful completion, quality and/or resolution of all client requests
  • Document all aspects of a client's account
  • Contribute to internal protocol and process to improve our support process for our customers.
  • Prioritize and breakdown support requests into executable tasks
  • Conduct requirements meetings with clients
  • Manage the support schedule and timeline
  • Present deliverables and review to gain approval from multiple client stakeholders

Qualifications:

  • Self-motivated
  • Undergraduate degree
  • Experience with web technologies
  • Strong spoken and written communication skills
  • Strong organizational skills
  • Desire to learn new technologies
  • Able to manage own workload, take initiative, and assume responsibility for tasks
  • Ability to multi-task and work on multiple accounts
  • Ability to meet internal and client deadlines

Desired Qualifications:

  • Sales experience
  • Experience working with clients
  • Experience with Sitecore
  • Familiarity and/or experience with some project management tools
  • Experience supporting customers in a customer relations environment

Apply Today!

Sitecore Account Manager

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Americaneagle.com Human Resources team at (847) 699-0300 for assistance.

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About Us

Your long-term Partner for website development

At Americaneagle.com, we are your architect, your launch pad, your secret weapon. As a Chicago born-and bred family business, we understand that your online efforts are an investment in your future.

Our clients remain clients for decades because we offer them the long-term support, experience-honed guidance, and supportive technological infrastructure that they need to propel their business into uncharted territories rich with hidden value. We lay the foundation for years of sustainable growth.

Locations

Americaneagle.com

Headquarters

Des Plaines, IL

2600 South River Road
Des Plaines, IL 60018