Salesforce Administrator

The Salesforce Administrator's primary responsibility is to provide value to the business by automating complex business processes, creating reports & dashboards and training clients on using Salesforce. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Responsibilities:
  • Work with clients and stakeholders to understand business requirements and provide accurate configuration, reports and dashboards
  • Administer and support Salesforce platform (user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, workflow and validations)
  • Monitor and manage Salesforce releases and feature changes
  • Understand and support data security (role hierarchy and rules sharing)
  • Communicate the capabilities of the Salesforce platform with the client
  • Complete regular internal system audits and prepare for upgrades
  • Offer guidance and assist in decision making based on the latest features and functionality available in the Salesforce platform
  • Work closely with the client to encourage training or support
  • Ability to work independently, as well as part of an Agile team, on multiple client projects
  • Coordinate the evaluation, scope and completion of new development requests
  • Effectively act as the liaison between users and the development teams
Requirements:
  • Undergraduate degree
  • Saleforce.com Admin (ADM201) certified (ADM211 is a plus)
  • Excellent project management skills and a positive attitude
  • Strong organization, communication, and motivational skills
  • Have a record of success in improving processes and adoption using the Salesforce platform
  • Strong data management abilities and background with data management tools (data loader and import wizards)
  • Previous experience working in a SCRUM or agile environment preferred
  • A self-starter attitude; strong written and verbal communication skills
  • Marketing / Graphical / Technical backgrounds are a bonus 
  • Salesforce Sales Cloud Consultant certification or other consultant certifications are a plus

Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. We offer a generous compensation and benefits package, 401K, and more.

Let's Get Started

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Americaneagle.com Human Resources team at (847) 699-0300 for assistance.

Applicant Information

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Equal Opportunity Employer

As an equal opportunity/affirmative action employer, Americaneagle.com is committed to fostering a diverse, multicultural work environment where our employees respect one another and share a commitment to the company's values, mission, and strategies. Americaneagle.com provides equal employment to all participants and employees without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, veteran or marital status.

The following voluntary information is requested by Americaneagle.com to evaluate its hiring practices and to prepare reports required by law for the State and Federal Government. This information is confidential and will NOT be used to make a decision about your employment.

Ethnicity
Voluntary Self-Identification of Protected Veterans
Voluntary Self-Identification of Disability

Please note that we are NOT one of the following companies:

American Eagle Outfitters (clothing): Their website is located at:

www.ae.com

American Eagle Airlines: Their web site is located at:

www.aa.com