Sales Operations Manager

Americaneagle.com is a family-owned web design, development, and digital marketing agency with a passionate belief in the power of technology to positively transform business practices. Our focus is on helping customers grow and achieve success in the digital space. We cover a variety of different industries, including eCommerce, associations & nonprofits, government, healthcare, sports & entertainment, transportation, and more. The company was recently named by Built in Chicago as one of the best places to work and to Inc.coms list of 5000 fastest-growing private companies for the past eight years.

 Americaneagle.com is looking for a Sales Operations Manager to help manage sales processes, optimizing sales systems, and improving operational efficiencies. Leads day-to-day administrative support, coordinating resources and facilitating communication.

Responsibilities:

• Help manage sales processes to make sure the sales team has the right focus on customer communications, deliverables, deadlines, opportunity status and data reporting on all their sales pursuits
• Identify and improve existing sales processes and making sure the sales team is following those processes and cadences already defined
• Overseeing sellers presentations and proposals to ensure they are high quality 
• Monitoring workload and schedules of sellers and support teams to make sure we're optimizing their workload
• Create and manage pipeline reports for sales managers and sales reps
• Track/manage when sales reps arent following procedures, manage consequences
• Weekly check-ins with sales reps to ensure their sales data for leads and opportunities is updated in Salesforce (properly categorized, proper follow ups, etc.)
• Leverage Salesforce and our other internal systems to create and maintain employee scorecards for Sales Reps, Sales Engineers and other supporting roles. 
• Track/Manage time spent on sales pursuits by all individuals on a pursuit including the Sales Rep and all supporting roles.
• Identifying leads where CEO/President are asked to be involved, providing regular updates and ensuring they are kept in process
• Work closely with Finance/Resource Management team to make sure theres a smooth transition between Sales and Delivery
• Analyze sales data and reporting to make sure we are constantly improving key sales metrics like Close Rate, Total Sales, Time to Close, and others

Requirements:

• Minimum of 4 years sales operations experience
• Digital agency experience a plus
• Bachelors Degree
• Strong interpersonal skills
• Excellent analytical skills
• Comfortable in a fast-paced work environment with proven ability to take initiative
• Experience with Salesforce a must
• Excellent leadership and management skills

Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. Our dedication to growing our development team is how we can produce excellent sites and applications for our clients. We do all of this while maintaining a family value focus and pushing for a good work-life balance. We offer a generous compensation and benefits package.

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