Customer Service Administrator

Americaneagle.com is a family-owned web design, development, and digital marketing agency with a passionate belief in the power of technology to positively transform business practices. Our focus is on helping customers grow and achieve success in the digital space. We cover a variety of different industries, including eCommerce, associations & nonprofits, government, healthcare, sports & entertainment, transportation, and more. The company was recently named by Built in Chicago as one of the best places to work and to Inc.coms list of 5000 fastest-growing private companies for the past eight years.

The Customer Service Administrator plays a pivotal role in supporting the Customer Service Management team by performing essential administrative tasks, coordinating with account teams, and leading special projects. This position requires a proactive individual who is eager to learn and contribute to the efficiency and success of our agency. The ideal candidate is a self-starter with a strong work ethic and a passion for customer success, web development and digital marketing industries.

Responsibilities:

• Manage and organize daily administrative tasks to ensure smooth operations within the Account Management team
• Schedule and coordinate meetings, appointments, and account reviews for the Director of Account Management and VP of Enterprise Services.
• Prepare and distribute internal communications, memos, and reports as needed.
• Follow up with account teams to ensure timely completion of tasks and projects.
• Serve as a liaison between account teams and management to facilitate effective communication and workflow.
• Assist with Resourcing needs and assignments.
• Lead and manage special projects assigned by the Director of Account Management and VP of Enterprise Services.
• Compile, analyze, and present data for reporting purposes to support strategic decision-making.
• Develop and maintain reports that track key performance indicators and account metrics.
• Assist in performing comprehensive account reviews to assess performance and identify improvement opportunities.
• Gather and compile relevant data to support management’s one on one check ins with account managers.
• Identify areas where efficiencies can be gained and recommend actionable solutions.
• Continuously evaluate and improve administrative processes to enhance team productivity and efficiency.
• Implement best practices and streamline workflows to support the growth and scalability of the agency.

Qualifications:

• Bachelors degree in Business Administration, Marketing, Communications, or a related field preferred.
• Minimum of 2 years of experience in an administrative role, preferably within a web development, digital marketing, or agency environment.
• Experience supporting account management or client facing teams is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with project management tools (e.g., Jira, Confluence) is desirable.
• Basic understanding of web development and digital marketing concepts.

Skills and Competencies:

• Exceptional ability to multitask, prioritize, and manage time effectively in a fast paced environment.
• Strong attention to detail and accuracy in all tasks.
• Excellent verbal and written communication skills.
• Ability to communicate clearly and professionally with team members and clients.
• Proactive approach to identifying issues and implementing solutions.
• Ability to think critically and adapt to changing priorities.
• Collaborative team player with a positive attitude.
• Ability to build and maintain strong working relationships across departments.
• Comfortable learning new software and tools as needed.
• Basic data analysis skills to compile and interpret information for reports.

Apply Below