Account Manager

We're looking for talented account managers to join our Client Services team. We need team players who will help out wherever necessary in order to provide value to our customers.

Americaneagle.com was recently named by Built in Chicago as one of the best places to work and to Inc.com's list of 5000 fastest-growing private companies for the past seven years. 

Responsibilities:
  • Acts as the primary liaison between Americaneagle.com and the client
  • Documents all aspects of client's account through the use of all available tools
  • Ensures the successful completion, quality and/or resolution of all client requests
  • Provides a high-level of service while always keeping the client's and Americaneagle.com's business goals in mind
  • Collaborates with other key players in an effort to develop an overall account strategy while strengthening the client relationship
  • Able to effectively work with the Client Services director, technical manager, developers, and all other relevant resources in an effort to accurately and efficiently complete all client requests
  • Manages all client requests in a timely manner through strategic planning and confirmation of request details, estimates, functional and technical specifications, timelines and written status reports throughout the development process
Requirements:
  • Bachelor's degree
  • Previous experience with website administration or in the IT industry
  • Previous experience dealing directly with clients in a customer relations environment
  • Understand and follow the established Client Services department protocol/process and contributes to this process
  • Communication, teamwork, passion, pride, adaptability, proactivity, ownership, organization, resourcefulness and positivity are key to being a successful Americaneagle.com account manager

Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. We offer a generous compensation and benefits package, 401K, and more. The Americaneagle.com office is located 2 miles north of the Rosemont CTA Station (Blue Line) and is served by Pace Bus 221. On-site parking is provided.

Let's Get Started

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Americaneagle.com Human Resources team at (847) 699-0300 for assistance.

Applicant Information

NO FILE CHOSEN
Preferred Position Type
Which location(s) would you like to apply to?

Equal Opportunity Employer

As an equal opportunity/affirmative action employer, Americaneagle.com is committed to fostering a diverse, multicultural work environment where our employees respect one another and share a commitment to the company's values, mission, and strategies. Americaneagle.com provides equal employment to all participants and employees without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, veteran or marital status.

The following voluntary information is requested by Americaneagle.com to evaluate its hiring practices and to prepare reports required by law for the State and Federal Government. This information is confidential and will NOT be used to make a decision about your employment.

Ethnicity
Voluntary Self-Identification of Protected Veterans
Voluntary Self-Identification of Disability

Please note that we are NOT one of the following companies:

American Eagle Outfitters (clothing): Their website is located at:

www.ae.com

American Eagle Airlines: Their web site is located at:

www.aa.com